In his acclaimed study “The Iceberg of Ignorance”, consultant Sidney Yoshida concluded: “Only 4% of an organization's front line problems are known by top management, 9% are known by middle management, 74% by supervisors and 100% by employees…”
While this study is nearly 30 years old - the statistics, problems and risks to business remain absolutely relevant.
What can you do? Put processes and tools in place that help navigate the complexities of IR and ER. The emergence of smart online systems like EMSpro will help break through the ‘Iceberg of Ignorance’ in your organisation.