Haigh's Chocolates is a loved brand that create quality Australian-made chocolates
Prior to EMSpro
Prior to EMSpro managers were reluctant to proceed with disciplinary matters as they weren’t sure where to start or what information they needed to record, which resulted in inconsistent management, lack of clarity and substandard performance and behaviour. There was also a lack of HR visibility of performance discussions which increased risk where legal requirements were not met.
HR spent significant time in the scripting and recording performance management conversations
What type of training did you engage in, and do you think the investment in the EMSpro training was worthwhile?
Full day IDM training & Webinars resulting in increased clarity and confidence to act on poor performance & behaviour in an industrially sound manner.
Impact / Change
We have been using EMSpro since its inception. Along with the training, EMSpro has built manager confidence in documenting poor behaviour and performance and the subsequent conversations. With HR visibility we can make sure the conversations remain in track, are consistent with previous conversations and provide a quality check to the information recorded. The system has enabled us to provide our employees with clarity of our expectations, lift performance of underperforming employees and terminate employment of those employees with confidence that procedural fairness has occurred.
Ability to provide clarity of their performance expectations, readiness to document incidents and performance, conversations consistency in message to employees, confidence to run responses meetings.
There has been an increase accountability for own performance and performance of team
What is your advice to other organisations that might be considering EMSpro?