The City of Playford is a local government area of South Australia in Adelaide's northern suburbs.
Prior to EMSpro
Prior to EMSPro we had inconsistency across the organisation and managers were not confident to manage. There was a lack of structure and no consistent process for managers to follow.
Trying to put out spot fires
What type of training did you engage in, and do you think the investment in the EMSpro training was worthwhile?
The knowledge managers get from the training is invaluable. The facts are clear and the myths are put to rest. It gives managers the confidence to manage the tough stuff, understand the legal requirements and how they can personally be impacted.
Impact / Change
Provides a clear structure giving consistency to managers and all employees. Managers make more file notes in the system. From a risk perspective having the history of staff and their issues is a huge improvement when new managers start. Our managers can easily use the search function for issues, rather than trying to search through hard copies or our internal servers.
Huge cultural change as employees realised that we manage their behaviour and performance now. Biggest cultural change has been with the field staff.
EMSPro allows us to record cases and a history of performance management across the organisation and provide reporting to managers on the performance management statistics within their teams/departments and business unit.
There has been an increase in productivity, decrease in bullying & harassment and an improvement in field staff behaviours. EMSpro shows you the areas of the business that are actually managing (which can be varied) and helps us understand where we need to provide further support and education/training.
What is your advice to other organisations that might be considering EMSpro?