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Baptcare is a leading not-for-profit organisation working across Victoria and Tasmania, providing residential and community care for older people, support to children, families, and people with disability, financially disadvantaged people and asylum seekers.

“A very valuable tool.”
Joe Iaccarino
HR Business Partner

Prior to EMSpro

Can you describe the business culture and challenges that the managers, staff and business were experiencing?

Managers were reluctant to performance manage their staff and relied on HR for these processes.

From a HR perspective, where was the majority of HR time spent?

The majority of HR time was spent managing performance and relationship issues with staff.


What type of training did you engage in, and do you think the investment in the EMSpro training was worthwhile?

Full day IDM training & Webinars. Training courses have been particularly valuable in educating line managers and giving them the confidence to performance manage their staff.

Impact / Change

How long have you been using EMSpro and how does it help your business achieve its goals?

We have used EMSpro and its previous version for approximately 6 years and it has helped our business by enabling line managers to become more confident in managing their staff thereby freeing HR staff to focus on more strategic issues.

How has EMSpro impacted/improved your managers your manager's capabilities?

Managers are both more competent and confident in managing their staff.

Describe how the organisation's culture has changed since implementing EMSpro?

Greater responsibility and accountability by line managers in dealing with performance and relationship issues. Has freed up HR staff to move from emergency responders to strategic business partners.


What is your advice to other organisations that might be considering EMSpro?


Great investment in the people management capability of line managers.