Baptcare is a leading not-for-profit organisation working across Victoria and Tasmania, providing residential and community care for older people, support to children, families, and people with disability, financially disadvantaged people and asylum seekers.
Prior to EMSpro
Managers were reluctant to performance manage their staff and relied on HR for these processes.
The majority of HR time was spent managing performance and relationship issues with staff.
What type of training did you engage in, and do you think the investment in the EMSpro training was worthwhile?
Full day IDM training & Webinars. Training courses have been particularly valuable in educating line managers and giving them the confidence to performance manage their staff.
Impact / Change
We have used EMSpro and its previous version for approximately 6 years and it has helped our business by enabling line managers to become more confident in managing their staff thereby freeing HR staff to focus on more strategic issues.
Managers are both more competent and confident in managing their staff.
Greater responsibility and accountability by line managers in dealing with performance and relationship issues. Has freed up HR staff to move from emergency responders to strategic business partners.
What is your advice to other organisations that might be considering EMSpro?